An interview with PayPal president David Marcus: as offline / retail prominence grows, a renewed focus on customer service
One doesn’t have to look far to find my true feelings on just about any company. PayPal , in particular, has been on the wrong end of many examples of customer service gone horribly wrong. After lambasting the payments outfit once more following a gaffe I discovered while interviewing Infinitec co-founder Ahmad Zahran, I did something I rarely do: I reached out to the company’s president on Twitter.
