UK banks use robo-callers to make fraud-check calls, conditioning customers to hand out personal information to anonymous machines that phone them up…
My latest Guardian column, “Automated calls, fraud and the banks: a mismatch made in hell,” reacts to the news that UK banks are using robo-call machines to check in with customers on possibly fraudulent transactions, and going about it in the worst way possible: The banks, bless them, are only trying to prevent fraud, but
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UK banks use robo-callers to make fraud-check calls, conditioning customers to hand out personal information to anonymous machines that phone them up…
