After O2 remedied the data, text, and voice outages that bedeviled one-third of its customers last week, the UK telecom has posted an apology on its blog . O2 has identified all the customers who were affected by the outage and will be giving each one “the equivalent of three days back for the disruption as a gesture of goodwill.” Pay Monthly subscribers will get a discount of 10 percent off of their July bill, and Pay & Go customers will receive an additional 10 percent credit on their next top-up. The telecom will also be giving away £10 vouchers to affected customers that can be used in its physical or online stores. O2 is also contacting businesses about last week’s problems – those with fewer than 10 employees will be sent text..

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O2 apologizes after service outage, offers customers 10 percent refunds

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